H&F Collections

H&F Collections

1st Credit Limited and Hammersmith & Fulham Council have joined forces to launch a revolutionary public-private joint venture, H&F Ethical Debt Collections.

The partnership changes the way public sector debts are handled, ending the two-tier treatment of customers in debt by applying Financial Conduct Authority (FCA) standards to public as well as private sector debt collection. Those with public sector debts too often experience poor customer treatment and high levels of court action.

Debts owed to local authorities in the UK have reached an eye-watering level. Uncollected business rates and council tax alone were reported by the Office for National Statistics (ONS) to have reached £4 billion at 31 March 2016. Unpaid parking fines, outstanding charges for social care and sundry debts add considerably to this figure. At the same time central government’s continued policy of austerity is making the financial position for local authorities unsustainable.

The consequences of poor debt collection practices adversely affect public sector budgets. Costs of temporary accommodation, increased demand on temporary housing, health, education and social services resulting from poor debt management put a strain on the public purse..

This service is unique in the public sector and by bringing together 1st Credit’s regulated, data-led expertise with Hammersmith & Fulham’s knowledge and understanding of the public sector, we can help other councils improve their financial position, look after their residents better and avoid increased service demands.

For more information please get in touch:

Ian Davies, Sales Director – 01737 228337

Charmaine Bonnaire, Head of Client Services – 01737 228028

  • Winner of Best Conduct and Compliance Culture 2016
  • Winner of Best Customer Service 2016
  • Investor in customers

Awards and Accreditations