We take the time to understand your finances and agree the right payment plan for you.
1st Credit does not add fees and charges to your account unless legal action is taken, so every penny you pay reduces your balance.
We respect your opinion. We conduct regular customer experience surveys and focus groups to improve our processes and your experience.
We make sure our customers know how to access free and independent debt advice.
We record all our calls to make sure you get the best possible service and we take steps to make changes if they are needed.
Your efforts to pay off your account will be recorded on your credit file, helping you on the path back to financial health.
We do not use premium rate telephone numbers so you don’t have to worry about running up high call charges when talking to us.
Our representatives are rewarded on the quality of the service they deliver and their work is reviewed by our quality team.
We will only contact you using the 1st Credit brand and will make it easy for you to contact us with complaints or feedback.