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1st Credit recognised as an Investor in People
10.01.2018

Debt purchaser achieves gold accreditation for people management

Ethical debt purchaser 1st Credit has been awarded GOLD accreditation against the Investors in People Standard, demonstrating its commitment to high performance through good people management.

1st Credit, part of global credit management group Intrum, is an award-winning debt purchaser, known for taking a highly ethical approach to debt collection – in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum rating in the independent Investor in Customers (IIC) assessment for four consecutive years.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.

Paul Devoy, Head of Investors in People, said: “We’d like to congratulate 1st Credit. Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. 1st Credit should be extremely proud of their achievement.”

Commenting on the award, Chris Collins, 1st Credit HR & Conduct Risk Director, said: “I am thrilled that 1st Credit has been awarded Investors in People Gold in what is our very first assessment. This award recognises the strength of 1st Credit as a ‘people’ organisation and emphasises our excellent team spirit, as well as our commitment to developing employees at all levels within the business”.

Eddie Nott, Managing Director – UK, added: “We are all extremely proud to have achieved the IIP Gold Standard award. While there is always more to achieve, this accreditation demonstrates our desire to invest in our people for the benefit of our customers”.

For more information about Investors in People please visit www.investorsinpeople.com

For more information:

1st Credit

Heather Greig-Smith, 07946 609928, heather@hgsmedia.co.uk

Lizzie Singer, 07442 505 353, lizziesinger@1stcreditltd.com

About Investors in People

Investors in People is the Standard for people management. The international people management Standard defines what it takes to lead, support and manage people well for sustainable results.

With a community of 14,000 organisations across 75 countries, successful accreditation against the Standard is the sign of a great employer, an outperforming place to work and a clear commitment to sustained success.

Based on a tried and tested framework and a rigorous process of assessment, organisations that meet the Investors in People Standard proudly display their accreditation to the world because they understand that it’s people that make the difference.

Since 1991, the standard has evolved to keep pace with modern practices. The current sixth generation was launched internationally in 2015.

There are four levels of accreditation; Accredited, Silver, Gold and Platinum.

 About 1st Credit

1st Credit is a leading UK debt purchase and collection company working with customers to agree payment plans that suit their individual circumstances.

The company is well known for taking an ethical approach to debt collection – in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum rating in the independent Investor in Customers (IIC) assessment for four consecutive years.

1st Credit has won a string of awards for its approach, including a Customer Experience Award, plus Best Conduct and Compliance Culture and Best Customer Service awards at the 2017 independent Credit Strategy Collections & Customer Service Awards – the seventh time it has won the industry’s compliance award. 1st Credit is a registered firm of the Lending Standards Board and is the first business of its kind to achieve an ISO standard for dealing with vulnerability.

In February 2017, 1st Credit was purchased by European Credit Management Group Intrum.

About Intrum

Intrum is the industry-leading provider of Credit Management Services with a presence in 23 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. Ensuring that individuals and companies get the support they need to become free from debt is an important part of the company’s mission.

Intrum has more than 8,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe. In the 12 months ending March 2017, pro-forma revenues amounted to SEK 12.9 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange.

For further information, please visit www.intrum.com.