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1st Credit continues winning streak for customer approach

Debt purchaser wins industry customer service and conduct awards

UK debt purchaser 1st Credit last night won two awards for its approach to customer service and compliance at the annual Collections & Customer Service Awards.

The company repeated its success in the ‘Best Conduct and Compliance Culture’ and ‘Best Customer Service’ categories at the Manchester event, winning both for the second year running. It is the seventh time the company has won the industry’s compliance award.

The independently-judged scheme is the eleventh annual collections award event run by publication Credit Strategy. It recognises and rewards industry excellence in conduct and compliance, particularly when it comes to the treatment of vulnerable customers.

1st Credit is part of global credit management group Intrum. The company focuses heavily on improving the customer experience. This year, 93% of customers rated their overall experience as 8+/10 in customer surveys.

UK Managing Director Eddie Nott said he was thrilled that the company’s efforts to enhance customer experiences have been recognised.

“We see excellent customer service as the core of our business and we aim to deliver an experience that defies expectations of debt collection,” he said.

“Independent assessments, such as our high net promoter score, ISO standard for working with vulnerable customers and awards such as these, are important measures of progress. In the next year we will be introducing further initiatives to support customers to take control of their finances and free themselves from the worry of debt.”

He added: “The team at 1st Credit is delighted to receive these awards and will continue to work hard to enhance our trademark ethical approach.”

 For more information contact:

Heather Greig-Smith, 07946 609928,

Lizzie Singer, 07442 505 353,

 About 1st Credit

1st Credit is a leading UK debt purchase and collection company working with customers to agree payment plans that suit their individual circumstances.

The company is well known for taking an ethical approach to debt collection – in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum rating in the independent Investor in Customers (IIC) assessment for four consecutive years.

1st Credit has won a string of awards for its approach, including a Customer Experience Award, plus Best Conduct and Compliance Culture and Best Customer Service awards at the 2017 independent Credit Strategy Collections & Customer Service Awards – the seventh time it has won the industry’s compliance award. 1st Credit is a registered firm of the Lending Standards Board and is the first business of its kind to achieve an ISO standard for dealing with vulnerability.

In February 2017, 1st Credit was purchased by European Credit Management Group Intrum.

About Intrum

Intrum is the industry-leading provider of Credit Management Services with a presence in 23 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. Ensuring that individuals and companies get the support they need to become free from debt is an important part of the company’s mission.

Intrum has more than 8,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe. In the 12 months ending March 2017, pro-forma revenues amounted to SEK 12.9 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange.

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