Client & debt management testimonials



What our clients are saying about 1st Credit:

1st Credit are actively seeking innovative ways to improve and enhance the customer experience

“A great many people are suffering stress and worry in respect of financial hardship. I find it admirable that 1st Credit are actively seeking innovative ways to improve and enhance the customer experience.”

Steve Meakin – Chairman of the Institute of Money Advisors and 1st Credit ‘Consumer Champion’

1st Credit demonstrate a genuine willingness to obtain seller feedback on their customer approach

“Having worked with 1st Credit for a number of years, it is clear there is appetite within their business to put the customer first. Their training programmes and use of technology, coupled with innovative customer feedback initiatives, recognises their desire to deliver positive customer outcomes. 1st Credit also demonstrate a genuine willingness to obtain seller feedback on their customer approach and react positively to any suggestions made to enhance the customer experience.”

Manager (Debt Sale) Major UK Bank

It is evident that there is a firm desire to put their customer at the centre of everything they do

“Working closely with the 1st Credit team over the last year, it is evident that there is a firm desire to put their customer at the centre of everything they do. They are proactive in their quest to continuously improve and respond positively and constructively to any feedback, which they recognise will help them achieve this goal.”

Faye Byrne – Senior Manager (Third Party Management & Sale), HSBC

Maintaining our reputation and ensuring compliance with the principles of TCF

“Having recently sold portfolios to 1st Credit comprising accounts where individuals have instructed Debt Management companies to act on their behalf, we remain more than comfortable with the way 1st Credit have engaged with our former customers and their 3rd party representatives. They have a positive and engaging manner maintaining our reputation and ensuring compliance with the principles of TCF and the OFT Debt Collection Guidelines. 1st Credit place compliance with all the relevant regulation and codes at the front of their thinking and aim to go beyond what the strict letter of the law says to ensure the full spirit is evidenced in the way they deal with customers.”

Senior Manager – Major UK Bank

Delivering exceptional customer experience every time

“In a highly sensitive market like debt collection you have to be open and honest and gain the respect of the people you are trying to help. In doing so in a calm and professional way it is possible to deliver an exceptional customer experience every time – whilst continuing to look for improvements every year. There is no doubt that 1st Credit is fully deserving of our highest award as their scores at all levels were truly remarkable.”

Neil Craig, Managing Director – Investor In Customers

Actively engages and works with the industry

1st Credit’s commitment to compliance is evident. Their Head of Compliance actively engages and works with the industry, continually building relationships, particularly with the advice sector. We have an excellent working relationship with this organisation and hope this continues for many years to come.

Dionne Stocking, Creditor Liaison Manager – Pentagon Group

A well run, balanced and successful compliance team

Most organisations have their own compliance managers and departments who on a daily basis have to handle highly complex issues. However it is the quality of such units that matter. As an independent auditor for 1st Credit Ltd I can vouch for very high quality of their compliance operation. They are not afraid to seek advice from third parties who act for them and they will listen seriously to and act upon recommendations. You would need to travel a long way to find such a well run, balanced and successful compliance team.

Anthony Sharp, Independent Auditor – ASA Associates

Enables our customers to receive the help, advice and support they need

1st Credit and CAP have continued working together to enable our customers to receive the help, advice and support they need to address their difficult financial circumstances. We pride ourselves in taking the right approach in regard to dealing with people who find themselves in financial difficulties and this is helped by the fact that 1st Credit are willing to work closely with us to achieve this aim.

Phill Holdsworth, Ex Head of External Affairs – Christians Against Poverty

  • Winner of Best Conduct and Compliance Culture 2016
  • Winner of Best Customer Service 2016
  • Investor in customers
  • Investor in customers

Awards and Accreditations